Support & Help Centre

We're here to help you catalogue your collection.

Contact us

The fastest way to reach the Collexn team is by email. We aim to respond within 1–2 business days.

Email: [email protected]

Frequently asked questions

How do I add an item to my collection?

Tap the + button, choose Item, select a collection, add a name, category and photos, then save.

How do I create a collection?

Open the Collections tab and tap the + in the top-right. You can start from scratch or use a template.

What does Collexn Pro include?

Collexn Pro unlocks advanced analytics, personalisation, public showcases and higher limits. It is an annual subscription (A$59 AUD/yr, GST-inclusive). Manage or cancel any time from your device's App Store subscription settings.

How do I restore a purchase?

Go to Settings → Subscription and tap Restore Purchases, or reinstall the app while signed in to the same Apple ID.

How do I delete my account?

Open Settings → Security (or your profile) and choose Delete Account. This permanently removes your data. You can also email us at [email protected] for assistance.

Privacy & terms

Read our Privacy Policy and Terms of Service.